CUSTOMER SERVICE

Writing by the Water

CONTACT US

Have questions?

 

They might be answered in our FAQ.
We tried to cover just about everything you need to know.

 

You can also email us at: freethinker.desing@gmail.com, call us +371 22 109 402 or fill in our contact form:

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Freethinkers

Registered name- Ermīns Skrastiņš

Registration No.-12264

E-mail- freethinker.desing@gmail.com

Phone- +371 22 109 402

 
 
 

FAQ

How much do I pay for shipping?

 

The shipping charge will be added to your order and visible at checkout before you finalize the order. The shipping charge is based on the destination country, and order total weight, we offer free shipping orders above 49.99 Eur(standard international delivery).

How long will it take for my order to arrive?

 

Delivery time depends on destination country and the type of delivery, it is usually 4-15 working days, in rare cases 20 working days.

Can I track my order?

 

Depending on the type of delivery

Do I have to pay VAT and taxes?

Your order maybe applies to VAT and taxes, which are levied once a shipment reaches your country. We cannot control and are not responsible for any VAT/taxes applied to your package upon delivery. You will be responsible for paying additional charges for customs clearance.

Do I need an account to place an order?

 

No, you do not need to register to place an order, but you need to provide a valid e-mail address and contact details when placing an order.

Can I add items to my order?

 

Unfortunately, we cannot add items to an existing order. Please place a new order with the extra items and contact us. We’ll be happy to waive shipping on this additional order if it was placed within 24h of the original order.

Can I change my order?

 

We start working on your order as soon as it is paid, so there is a very limited time frame in which you can amend or cancel it. If you would like to make any changes, please contact us as soon as possible by e-mail.

Did my order go through?

 

An order confirmation e-mail is sent immediately after the order is placed. Check your inbox and junk mail, and add store@tshirtstoreonline.com to your contact book for future purchases. If it is missing, chances are that your order did not go through correctly. Please contact us and we’ll sort it out!

Some pieces are missing from my order.

 

If pieces are missing from your order, contact us as soon as possible and we’ll have a look at it.

My order is missing.

 

Contact us and we will sort it out for you.

What is your returns policy?

 

You have the right to cancel your purchase within a period of 14 calendar days after the day of delivery of the goods. We need the returned goods in the same condition as you received them: unused, unwashed and with original labels still attached. Pack the items securely, waterproof package, and send your parcel by registered mail with acknowledgment of receipt (Bear in mind that in the case of postal returns, we will not accept carriage due or payment on delivery and will not pay the delivery or return charges) All items returned should include the completed returns note with an order reference number and your contact details. Unidentified returns will not be eligible for a refund. Refund time from 3 to 12 working days, depending on your bank and holidays.